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Smyths Toys ("we", "us" or "our") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy applies when you visit our stores, go online or use your mobile device and any order you place is also subject to our Terms and Conditions. Please take time to read these terms as they include important information that applies to you. If you have any questions regarding any of these terms please visit our FAQ's page, contact us directly or drop in to your Local Store.
For the purpose of the relevant data protection legislation, the data controller is Smyths Toys HQ UC of Lyrr Building 1, Mervue Business Park, Galway, Ireland.
We may collect and process the following data about you:
We may use the information you give us to:
Given how we operate our business, it may be necessary to use the information we have about you in our marketing. Any use of your information for marketing will be both in our legitimate interests and yours. You have a right to object at any time to this use of your information by visting our Contact Us page.
Where you have given us your consent or if you have previously purchased from us, we may use your information to contact you about products that you have purchased, to tell you about goods and services which we consider may interest you, our offers available from time to time, or to send you a copy of our annual catalogue. Our marketing communications may be provided to you by email, SMS, post or such other means as we choose.
In addition to the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards by clicking on the relevant link provided in an email or SMS or by contacting us at any time by visting our Contact Us page.
If you tell us that you do not want to receive any further marketing information from us, we will not contact you further for the purpose of marketing. However, we will not necessarily remove your information from our database(s) if it is necessary to retain the information for other non-marketing purposes such as where we need your information for compliance with our legal obligations. Please note that after you opt out of receiving marketing communications from us, it may take a few days to update our records during which time you may continue to receive marketing communications.
With regard to each of your visits to our site we may collect the following information:
We may receive information about you if you use any of the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information internally with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. As they are all part of the Smyths group, the contents of this policy will equally apply to each group company.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to review and update your registered account details by signing in to your account at any time.
You have the right at any time to access, rectify, modify or delete any information held about you. You have the right to object to us processing your personal information if we are not entitled to use it any more or have its processing restricted in certain circumstances. Please contact us through the Contact Us section here if you wish to exercise these rights. Our security procedures mean that we may have to request proof of identity before we disclose information to you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You can request a copy of the personal information we hold about you at any time. If you wish to do so, please contact our Customer Service team who will be happy to assist. Please be advised that we will not charge you for this service, but our security procedures mean that we will have to request proof of identity before we disclose information to you.
Customer Service Dept.
Smyths Toys HQ UC,
Lyrr Building 1,
Mervue Business Park,
You have the right to make a complaint to the Data Protection Commissioner if you have a concern with regard to our use of your information. Further information, including contact details can be found at: https://www.dataprotection.ie/docs/Home/4.htm
If you would like to contact us in relation to the above please do so through our online Contact Us form.