Customer Notice
- Title: Winter Toys Catalogue 2016
- Product Code: 127866
- Product Link: N/A
- Catalogue: Winter Toys 2016
- Catalogue Page: See Below
- Date Issued: 16/09/2016
Note 1:
Please Note: The following helmets have been incorrectly priced:
- 140411 Disney Princess
- 140413 Minnie Bowtique
- 150981 Paw Patrol
- 140412 Disney Frozen
- 150053 Thomas & Friends
- 138240 Spider-Man
- 150052 Peppa Pig
The correct price is: £14.99. We apologise for any inconvenience caused.
Note 2:
Please Note: The following figures do not include 6cm mini action figures inside, as per 2016 Winter Catalogue, Page 138.
- 152994 Playskool Marvel Super Hero Adventures Mech Armour - Assortment
Note 3:
Please Note: Tthe following assortment, as per image shown in the 2016 Winter Catalogue, Page 146, is not available.
- 148899 Jurassic World Capture Vehicle Set - Assortment
We apologise for any inconvenience caused.
Product Repair Notice
- Product: Electric Balance Board Charger & Plug
- Product Code: 148093
- Product Link: N/A
- Catalogue: N/A
- Catalogue Page: N/A
- Date Issued: 14/12/2015
Hazard: The ‘Balance Board’ has been on sale since between the 14/11/2015 and 18/11/2015. It has been brought to the attention of Smyth’s that the mains plug and chargers are not fully compliant with British Standards.
What To Do: Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund.
For More Info: If you have any queries please do not hesitate to contact your local Smyths Toys Store orcontact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate.
Product Recall Notice
- Product: Dimples Elite Group 1-2-3 Car Seat
- Product Code: 127866
- Product Link: N/A
- Catalogue: N/A
- Catalogue Page: N/A
- Date Issued: 20/01/2016
Please note: It has been brought to the attention of Smyths Toys Superstores that there could be a safety issue with a specific batch of the Dimples Elite Group 1-2-3 Car seat (ref no. 127866) manufactured on the 15th July 2015. Some seats have been found to have poor quality finishing which has the potential to cause deterioration to the harness buckle strap.
What To Do: If you have a Car seat from this batch (15/7) which will be on the bottom of the Seat, we advise you to return it to your local Smyths Toys store for a replacement car seat or refund or contact the online help centre.
For More Info: If you have any queries, please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate
We apologise for any inconvenience caused.
Customer Notice
- Product: Soulet Fargo Wooden Playcentre Step Ladder
- Product Code: 142394
- Product Link: N/A
- Catalogue: N/A
- Catalogue Page: N/A
- Date Issued: 14/07/2016
Please note: It has been brought to the attention of Smyth’s Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking. As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.
If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre: http://www.smythstoys.com/ie/en-ie/contact/ Contact Number: 076 888 6244 - calls charged at local / national rate. We apologise for any inconvenience caused and thank you for your co-operation
The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012
We apologise for any inconvenience caused.
Customer Notice
- Product: Dimples Car Seat Range
- Product Code: See Below
- Product Link: N/A
- Catalogue: N/A
- Catalogue Page: N/A
- Date Issued: 13/07/2015
Please note: Some consumers of the Dimples car seat may have had an issue with the seat belt installation on the products below.
Dimples Snug Carseat Group 1-2-3, Item No. 133463
Dimples Snug Supreme Group 123, Item No. 140942
Dimples Deluxe Car Seat Group 1-2-3, Item No. 116734
Dimples Premium Car Seat Group 1-2, Item No.116790
Dimples Storm SPS Group 123. Item No. 122522
Dimples Car Seat Group 123, Item No.111081
To provide reassurance and to enhance the security of the seat belt installation, Smyth Toys is providing, free of charge, an additional easy fit clip to provide more secure installation. As with various elements of a car seat, such as the harness and seat belt, there may be a tendency for loss of tension. All such elements should be checked periodically to ensure optimum safety.
Consumers can be assured that the seat is fully tested and approved to the current European regulation (ECE R44) and the clip device is an additional tested safety measure.
Smyths Toys encourages all those who have purchased a Dimples Car Seat as listed to either contact their nearest Smyths Toys store where our staff will fit the clip at our premises or alternatively we can post the clip and its instructions to you.
Please see demo video below illustrating how to correctly fit the clip for Dimples Snug Car Seat:
If you have any queries please do not hesitate to visit your nearest Smyths Toys store or contact Smyth’s Customer Servicehere.
Product Recall Notice
- Product: 24V TURNADO
- Product Code: 146570
- Product Link: N/A
- Catalogue: N/A
- Catalogue Page: N/A
- Date Issued: 18/04/2016
Please note: The ’24V Turnado’ has been on sale since November 2015 and it has been brought to the attention of Smyths Toys that this item needs to be recalled due to a potential Mechanical & Electrical fault.
What to do: Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund or an alternative replacement Product.
For More Info: If you have any queries please do not hesitate to contact your local Smyths Toys Superstore or contact us through our online help centre or phone 076 888 6244 (for Irish Customers) / 033 3344 1157 (for UK Customers) - calls charged at local / national rate.
Price: £349.99
We apologise for any inconvenience caused.