We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

You can return your items purchased online using any of these two methods.

Standard Delivery:

You will receive an email upon dispatch which includes a link to track your order. Please be aware that there may be a delay between this email and your order being available for tracking.

Large Bulky Items

You will receive an email upon dispatch which includes your tracking number and details on how to track your order. Please be aware that there may be a delay between this email and your order being available for tracking. The courier company will call you to organise a suitable delivery day. Please note delivery will not take place until arranged with the courier.

Please check the inner contents of all parcels received as some smaller items may be packed inside cartons belonging to larger items.

From time to time orders will be delivered on different consignments and may be delivered at a later date. Please check your dispatch email to see if any of your items will be arriving separately. You will not be charged any additional postage costs.

If the dispatch note says an item should be in your parcel but it is not, please contact us and we will investigate.

You can cancel or update your payment details on your pre-order in your Smyths Toys Account as long as stock has not been allocated to your order. If you do not have an account, you can do so via the following link here.

Unfortunately, we are unable to amend addresses or cancel orders once they are placed. Most couriers have inflight options that allow you to change the delivery address to an alternative, local address while the parcel is in the depot. You can find your tracking information in your dispatch confirmation email. Most tracking information will update in the evening time when the order reaches the courier's depot.

Catalogues will be sent out in batches from September 2026.

Please click here if you wish to unsubscribe from our catalogue mailing list.

You can check the balance on any Smyths Toys Gift Card here.

• Email us: cshelpdesk@smythstoys.com

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