Product Information

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Part Replacement Recall Notice


  • Product: Nerf Battle Racers
  • Product Code: 150904
  • Product Link: Nerf Battle Racer
  • Date Issued: 11/05/18

Hazard: The steering wheel may detach, break or crack during use, posing a laceration or collision hazard to young children.

Description: To confirm whether your Battle Racer Steering Wheel is subject to the recall, look at the product sticker below the seat. If your product has a date of manufacture between 1 January 2016 and 31 March 2017.

What To Do: Stop using the product immediately; and contact Hauck to receive a replacement steering wheel.

For More Info: Contact Hauck toll-free at 01978 664362, 9 a.m. to 5 p.m. on weekdays, visit www.hauck-toys.com or email us at info@hauckuk.com

Apologies for any inconvenience caused.

Product Recall Notice


  • Product: Furious Challenger Road Racing Set
  • Product Code: 101840
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: Early 2018

Hazard: Smyths Toys has been made aware of several incidents regarding the plug/charger on this toy. No injuries have been reported. The product was sold in the United Kingdom, Republic Of Ireland and Northern Ireland. Batch placed on the market from the 7th August 2017. The affected batch number is 1706.

The batch code can be found on both the packaging and on the track itself as shown below.

1. Back of the track part shown.

2. On the main packaging in embossed lettering near the barcode.

What to do: Consumers should take the recalled toy away from children. Please return this item to a Smyths Toys Superstore for the product to be inspected and a refund issued.

Apologies for any inconvenience caused.

Customer Notice


  • Title: Winter Catalogue 2017
  • Product Code: N/A
  • Product Link: N/A
  • Catalogue: Winter Toys 2017
  • Catalogue Page: See Below
  • Date Issued: Early 2018

Note 1:
Please note: The age requirements on the following items is from 12m+ (not from 10m+, as advertised on page 258):
158798 Q Play RITO Folding Trike Purple
158799 Q Play RITO Folding Trike Grey


Note 2:
Please note: The following item differs from that advertised on page 161:
160902 Minecraft Jumbo Animal Pack
This pack does not include the Orange Cat.


Note 3:
Please note: The following item differs from that advertised on page 64:
159477 Vtech Inno PJ Masks
159476 Vtech Inno Trolls
These packs are not compatible with Inno TV.


Note 4:
Please note: The following item differs from that advertised on page 274:
155985 Blindside Pro Stunt Scooter
The correct ABEC bearing is ABEC-7 and not ABEC-9.


Note 5:
Please note: The following item differs from that advertised on page 137:
156818 Descpicable Me 3 Walk ‘n’ Talk Minion Stuart
156819 Descpicable Me 3 Walk ‘n’ Talk Minion Dave
This item does not repeat what it hears, in a silly minion voice. Only sounds that the Minion makes are pre-programed. To active minion sounds/walk you need to push down on the top of Dave/Stuarts head.


Apologies for any inconvenience caused.

Customer Notice



Please note: The correct age on the items is 12m+ (not 10m+).

Apologies for any inconvenience caused.

Customer Notice


  • Product: Blindside Pro Stunt Scooter
  • Product Code: 155985
  • Product Link: Blindside Pro Stunt Scooter Blue
  • Catalogue: Winter Toys 2017
  • Catalogue Page: 274
  • Date Issued: 18/10/17

Please note: The correct ABEC bearing is ABEC-7 (not ABEC-9).

Apologies for any inconvenience caused.

Customer Notice



Please note: TThere is an error on the packaging: The correct PU wheel size is 125mm.

Apologies for any inconvenience caused.

Product Recall Notice


  • Product: Lamaze Munching Max
  • Product Code: 153364
  • Item Number: L27578
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 2017

Hazard: An internal part could break and create a sharp point that penetrates the surface of the toy, posing laceration hazard.

What To Do: Consumers should immediately take the recalled stuffed toy away from children and contact TOMY online at http://uk.tomy.com/ for more information and for a full refund plus 30% of SRP.

Do not return the item to the store.

For more info: Contact TOMY Europe at http://uk.tomy.com/ or phone the TOMY Careline at +44 (0) 01271 336155.

Product Recall Notice


  • Product: Safari Ball Pit
  • Product Code: 151650
  • Item Number: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 2017

Hazard: We have recently found out that the Safari Ball Pit (151650) from Global Industry BV may present some safety concerns.

What To Do: Please return this item to a Smyths Toys Superstore for the product to be inspected and a refund issued.

Importer: Character Options Ltd, Lees Brook Mill, Lees Road, Oldham, OL4 5JL, United Kingdom.

Product Recall Notice


  • Product: Little Live Pets Frog and Frog & Lilypad
  • Product Code: N/A
  • Item Number: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 2017

Hazard: When the button batteries are removed from the toy frogs, the battery’s cap can become a projectile and the battery’s chemicals can leak, posing chemical and injury hazards.

What To Do: Consumers who have either of these products are asked to stop using them and arrange a return to Character Options Ltd. Although there is minimal risk of injury, they are asked not to open the Frog’s battery compartment or remove the batteries.

Remedy: Consumers should immediately stop using the toy frogs, refrain from opening the battery compartment and contact Character Options Limited for a free replacement of a Little Live Pet product.

Sold: In all major Retail Stores in the UK and Republic of Ireland from August 2016 to January 2017 Please contact us via email at customercare@charactergroup.plc.uk or call 0161 633 9808 for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product. Consumer Contact: Character Options Ltd Customer Services from 8.30 a.m. to 5 p.m. Monday through Friday on 0161 633 9808 or from Eire +44 161 633 9808 or online at https://www.character-online.com/customerservices and click on “Product Notifications” for more information.

Importer: Character Options Ltd, Lees Brook Mill, Lees Road, Oldham, OL4 5JL, United Kingdom.

Product Repair Notice


  • Product: Razor RipStik Electric Caster Boards
  • Product Code: N/A
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 2017

Hazard: The rear wheel of the caster board can stop rotating while the product is being used.

What To Do: Stop using the caster boards immediately and request a free repair kit by calling 0118-973- 6222 between 9:00 am and 5.30pm Monday to Thursday, and between 9:00 am and 3:00 pm Friday.

Description: This repair notice involves Razor RipStik Electric motorized caster boards manufactured on or before November 30, 2016. The date of manufacture is on the barcode label.

Customer Notice


  • Title: Winter Toys Catalogue 2016
  • Product Code: 127866
  • Product Link: N/A
  • Catalogue: Winter Toys 2016
  • Catalogue Page: See Below
  • Date Issued: 16/09/2016

Note 1:
Please Note: The following helmets have been incorrectly priced:

  • 140411 Disney Princess
  • 140413 Minnie Bowtique
  • 150981 Paw Patrol
  • 140412 Disney Frozen
  • 150053 Thomas & Friends
  • 138240 Spider-Man
  • 150052 Peppa Pig

The correct price is: £14.99. We apologise for any inconvenience caused.


Note 2:
Please Note: The following figures do not include 6cm mini action figures inside, as per 2016 Winter Catalogue, Page 138.

  • 152994 Playskool Marvel Super Hero Adventures Mech Armour - Assortment


Note 3:
Please Note: Tthe following assortment, as per image shown in the 2016 Winter Catalogue, Page 146, is not available.

  • 148899 Jurassic World Capture Vehicle Set - Assortment

We apologise for any inconvenience caused.

Product Repair Notice


  • Product: Electric Balance Board Charger & Plug
  • Product Code: 148093
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 14/12/2015

Hazard: The ‘Balance Board’ has been on sale since between the 14/11/2015 and 18/11/2015. It has been brought to the attention of Smyth’s that the mains plug and chargers are not fully compliant with British Standards.

What To Do: Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund.

For More Info: If you have any queries please do not hesitate to contact your local Smyths Toys Store orcontact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate.

Product Recall Notice


  • Product: Dimples Elite Group 1-2-3 Car Seat
  • Product Code: 127866
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 20/01/2016

Please note: It has been brought to the attention of Smyths Toys Superstores that there could be a safety issue with a specific batch of the Dimples Elite Group 1-2-3 Car seat (ref no. 127866) manufactured on the 15th July 2015. Some seats have been found to have poor quality finishing which has the potential to cause deterioration to the harness buckle strap.

What To Do: If you have a Car seat from this batch (15/7) which will be on the bottom of the Seat, we advise you to return it to your local Smyths Toys store for a replacement car seat or refund or contact the online help centre.

For More Info: If you have any queries, please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate

We apologise for any inconvenience caused.

Customer Notice


  • Product: Soulet Fargo Wooden Playcentre Step Ladder
  • Product Code: 142394
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 14/07/2016

Please note: It has been brought to the attention of Smyth’s Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking. As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.

If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre: http://www.smythstoys.com/ie/en-ie/contact/ Contact Number: 076 888 6244 - calls charged at local / national rate. We apologise for any inconvenience caused and thank you for your co-operation

The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012


We apologise for any inconvenience caused.

Customer Notice


  • Product: Dimples Car Seat Range
  • Product Code: See Below
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 13/07/2015

Please note: Some consumers of the Dimples car seat may have had an issue with the seat belt installation on the products below.

Dimples Snug Carseat Group 1-2-3, Item No. 133463
Dimples Snug Supreme Group 123, Item No. 140942
Dimples Deluxe Car Seat Group 1-2-3, Item No. 116734
Dimples Premium Car Seat Group 1-2, Item No.116790
Dimples Storm SPS Group 123. Item No. 122522
Dimples Car Seat Group 123, Item No.111081

To provide reassurance and to enhance the security of the seat belt installation, Smyth Toys is providing, free of charge, an additional easy fit clip to provide more secure installation. As with various elements of a car seat, such as the harness and seat belt, there may be a tendency for loss of tension. All such elements should be checked periodically to ensure optimum safety.

Consumers can be assured that the seat is fully tested and approved to the current European regulation (ECE R44) and the clip device is an additional tested safety measure. 

Smyths Toys encourages all those who have purchased a Dimples Car Seat as listed to either contact their nearest Smyths Toys store where our staff will fit the clip at our premises or alternatively we can post the clip and its instructions to you.

Please see demo video below illustrating how to correctly fit the clip for Dimples Snug Car Seat:


If you have any queries please do not hesitate to visit your nearest Smyths Toys store or contact Smyth’s Customer Servicehere.

Product Recall Notice


  • Product: 24V TURNADO
  • Product Code: 146570
  • Product Link: N/A
  • Catalogue: N/A
  • Catalogue Page: N/A
  • Date Issued: 18/04/2016

Please note: The ’24V Turnado’ has been on sale since November 2015 and it has been brought to the attention of Smyths Toys that this item needs to be recalled due to a potential Mechanical & Electrical fault.

What to do: Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund or an alternative replacement Product. 

For More Info: If you have any queries please do not hesitate to contact your local Smyths Toys Superstore or contact us through our online help centre or phone 076 888 6244 (for Irish Customers) / 033 3344 1157 (for UK Customers) - calls charged at local / national rate.

Price: £349.99


We apologise for any inconvenience caused.