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Product Information

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Product Information Notices

Customer Notice - Winter Catalogue 2017

Please note that the age requirements on the following items is from 12m+ not from 10m+ as advertised on page 258:
158798 Q Play RITO Folding Trike Purple
158799 Q Play RITO Folding Trike Grey

Please note that the following item differs from that advertised on page 161:
160902 Minecraft Jumbo Animal Pack
This pack does not include the Orange Cat.

Please note that the following item differs from that advertised on page 64:
159477 Vtech Inno PJ Masks
159476 Vtech Inno Trolls
These packs are not compatible with Inno TV.

Apologies for any inconvenience caused.

Customer Notice - Blindside Pro Stunt Scooter - (155985)

Please note that the correct ABEC bearing is ABEC-7 and not ABEC-9 as advertised in the 2017 Winter Toys Catalogue, page 274. Apologies for any inconvenience caused.
Notice Issue date: 18/10/17.

Customer Notice - Sporter 1 Pink Scooter With Light up Wheels - (158927)

Please note that there is an error on the PU wheels size on the packaging of item. The correct PU wheel size is 125mm. Apologies for any inconvenience caused.
Notice Issue date: 12/06/17.

Product Recall Notice - Lamaze Munching Max (153364)

Recalled Product: Lamaze Munching Max Chipmunk Toy. Item number L27578.

Hazard: An internal part could break and create a sharp point that penetrates the surface of the toy, posing laceration hazard.

Remedy: Consumers should immediately take the recalled stuffed toy away from children and contact TOMY online at recall.tomy.co.uk for more information and for a full refund plus 30% of SRP.

Do Not: return the item to the store.

For more info: Contact TOMY Europe at recall.tomy.co.uk or phone the TOMY Careline at +44 (0) 01271 336155.

Product Recall Notice - Safari Ball Pit (151650)

Importer: Character Options Ltd, Lees Brook Mill, Lees Road, Oldham, OL4 5JL, United Kingdom

Hazard: We have recently found out that the Safari Ball Pit (151650) from Global Industry BV may present some safety concerns.

Action: Please return this item to a Smyths Toys Superstore for the product to be inspected and a refund issued.

Product Recall Notice - Little Live Pets Frog and Frog & Lilypad

Importer: Character Options Ltd, Lees Brook Mill, Lees Road, Oldham, OL4 5JL, United Kingdom

Hazard: When the button batteries are removed from the toy frogs, the battery’s cap can become a projectile and the battery’s chemicals can leak, posing chemical and injury hazards.

Action: Consumers who have either of these products are asked to stop using them and arrange a return to Character Options Ltd. Although there is minimal risk of injury, they are asked not to open the Frog’s battery compartment or remove the batteries.

Remedy: Replace Consumers should immediately stop using the toy frogs, refrain from opening the battery compartment and contact Character Options Limited for a free replacement of a Little Live Pet product.

Sold: In all major Retail Stores in the UK and Republic of Ireland from August 2016 to January 2017 Please contact us via email at customercare@charactergroup.plc.uk or call 0161 633 9808 for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product. Consumer Contact: Character Options Ltd Customer Services from 8.30 a.m. to 5 p.m. Monday through Friday on 0161 633 9808 or from Eire +44 161 633 9808 or online at https://www.character-online.com/customerservices and click on “Product Notifications” for more information.

Product Repair Notice

Razor RipStik Electric Caster Boards

Details: The rear wheel of the caster board can stop rotating while the product is being used.

Description: This repair notice involves Razor RipStik Electric motorized caster boards manufactured on or before November 30, 2016. The date of manufacture is on the barcode label.

What to do: Stop using the caster boards immediately and request a free repair kit by calling 0118-973- 6222 between 9:00 am and 5.30pm Monday to Thursday, and between 9:00 am and 3:00 pm Friday.

Incorrect Catalogue Pricing

Please note that the following helmets have been incorrectly priced in 2016 Winter catalogue, Page 210:

  • 140411 Disney Princess
  • 140413 Minnie Bowtique
  • 150981 Paw Patrol
  • 140412 Disney Frozen
  • 150053 Thomas & Friends
  • 138240 Spider-Man
  • 150052 Peppa Pig

The correct price is: £14.99. We apologise for any inconvenience caused.
Notice Issue date: 16/09/2016

Please note that the following figures do not include 6cm mini action figures inside as per 2016 Winter Catalogue, Page 138.

  • 152994 Playskool Marvel Super Hero Adventures Mech Armour - Assortment

We apologise for any inconvenience caused.
Notice Issue date: 16/09/2016

Please note that the following assortment as per image shown in the 2016 Winter Catalogue, Page 146 is not available.

  • 148899 Jurassic World Capture Vehicle Set - Assortment

We apologise for any inconvenience caused.
Notice Issue date: 16/09/2016

Product Recall Notices

24V TURNADO
Smyth’s Toys Superstores Ref Number: 146570
Price: £349.99

The ’24V Turnado’ has been on sale since November 2015 and it has been brought to the attention of Smyths Toys that this item needs to be recalled due to a potential Mechanical & Electrical fault.

Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund or an alternative replacement Product.

If you have any queries please do not hesitate to contact your local Smyths Toys Store orcontact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate.

We apologise for any inconvenience caused and thank you for your co-operation.
Notice Issue date: 18/04/2016

Electric Balance Board Charger & Plug
Smyth’s Toys Superstores Ref Number: 148093
Price: £349.99

The ‘Balance Board’ has been on sale since between the 14/11/2015 and 18/11/2015. It has been brought to the attention of Smyth’s that the mains plug and chargers are not fully compliant with British Standards.

Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund.

If you have any queries please do not hesitate to contact your local Smyths Toys Store orcontact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate

Smyths Toys apologise for the inconvenience caused but product quality and safety of our customers are paramount and maintaining this trust is important to us.
Notice Issue date: 14/12/2015.

Product Withdrawal Notice

Dimples Elite Group 1-2-3 Car Seat
Smyth’s Toys Superstores Ref Number: 127866
Price: £39.99

It has been brought to the attention of Smyths Toys Superstores that there could be a safety issue with a specific batch of the Dimples Elite Group 1-2-3 Car seat (ref no. 127866) manufactured on the 15th July 2015. Some seats have been found to have poor quality finishing which has the potential to cause deterioration to the harness buckle strap.

If you have a Car seat from this batch (15/7) which will be on the bottom of the Seat, as illustrated on the picture below, we advise you to return it to your local Smyths Toys store for a replacement car seat or refund or contact the online help centre.

Dimples Car Seat Batch Number Reference

If you have any queries, please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre. Our contact number is: 033 3344 1157 and calls charged at local / national rate

Smyths Toys apologise for the inconvenience caused but product quality and safety of our customers are paramount and maintaining this trust is important to us.
Notice Issue date: 20/01/2016

Product Notices

Customer Information on Soulet Fargo Wooden Playcentre Step Ladder

Smyth’s Product Ref: 142394

The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012

It has been brought to the attention of Smyth’s Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking.

As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.

If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre Contact Number: 0203 7640 823 - calls charged at local / national rate

We apologise for any inconvenience caused and thank you for your co-operation
Notice Issue date: 14/07/2016

Customer Information on Dimples Car Seat Range

Some consumers of the Dimples car seat may have had an issue with the seat belt installation on the products below.

  • Dimples Snug Carseat Group 1-2-3, Item No. 133463
  • Dimples Snug Supreme Group 123, Item No. 140942
  • Dimples Deluxe Car Seat Group 1-2-3, Item No. 116734
  • Dimples Premium Car Seat Group 1-2, Item No.116790
  • Dimples Storm SPS Group 123. Item No. 122522
  • Dimples Car Seat Group 123, Item No.111081

To provide reassurance and to enhance the security of the seat belt installation, Smyth Toys is providing, free of charge, an additional easy fit clip to provide more secure installation. As with various elements of a car seat, such as the harness and seat belt, there may be a tendency for loss of tension. All such elements should be checked periodically to ensure optimum safety.

Consumers can be assured that the seat is fully tested and approved to the current European regulation (ECE R44) and the clip device is an additional tested safety measure.

Smyths Toys encourages all those who have purchased a Dimples Car Seat as listed to either contact their nearest Smyths Toys store where our staff will fit the clip at our premises or alternatively we can post the clip and its instructions to you.

Please see a demo video below illustrating how to correctly fit the clip for Dimples Snug Car Seat:

Please see a demo video below illustrating how to correctly fit the clip for Dimples Premium Car Seat:


If you have any queries please do not hesitate to visit your nearest Smyths Toys store or contact Smyth’s Customer Service Desk: cshelpdesk@smythstoys.com or call us on 033 3344 1157. Date of Notice: 13th July 2015.