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Product Information

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Product Information Notices

 

Product Repair Notice


Razor RipStik Electric Caster Boards

Details: The rear wheel of the caster board can stop rotating while the product is being used.

Description: This repair notice involves Razor RipStik Electric motorized caster boards manufactured on or before November 30, 2016. The date of manufacture is on the barcode label.

What to do: Stop using the caster boards immediately and request a free repair kit by calling 0118-973- 6222 between 9:00 am and 5.30pm Monday to Thursday, and between 9:00 am and 3:00 pm Friday.

 

Incorrect Catalogue Pricing


Please note that the following scooters have been incorrectly priced in 2016 Winter catalogue on page 227.

128094 Sporter 2 Green & Black
146731 Sporter 2 Pink and Black

The correct price is: €69.99. We apologise for any inconvenience caused.

Notice Issue date: 16/09/2016

 

Soulet Fargo Wooden Playcentre Step Ladder

Smyth’s Product Ref: 142394

The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012

It has been brought to the attention of Smyth’s Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking. As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.

If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre: http://www.smythstoys.com/ie/en-ie/contact/ Contact Number: 076 888 6244 - calls charged at local / national rate. We apologise for any inconvenience caused and thank you for your co-operation

Notice Issue date: 14/07/2016

 

Dimples Car Seat Range

Some consumers of the Dimples car seat may have had an issue with the seat belt installation on the products below. 

Dimples Snug Carseat Group 1-2-3, Item No. 133463
Dimples Snug Supreme Group 123, Item No. 140942
Dimples Deluxe Car Seat Group 1-2-3, Item No. 116734
Dimples Premium Car Seat Group 1-2, Item No.116790
Dimples Storm SPS Group 123. Item No. 122522
Dimples Car Seat Group 123, Item No.111081

To provide reassurance and to enhance the security of the seat belt installation, Smyth Toys is providing, free of charge, an additional easy fit clip to provide more secure installation. As with various elements of a car seat, such as the harness and seat belt, there may be a tendency for loss of tension. All such elements should be checked periodically to ensure optimum safety.

Consumers can be assured that the seat is fully tested and approved to the current European regulation (ECE R44) and the clip device is an additional tested safety measure. 

Smyths Toys encourages all those who have purchased a Dimples Car Seat as listed to either contact their nearest Smyths Toys store where our staff will fit the clip at our premises or alternatively we can post the clip and its instructions to you.

 

Please see a demo video below illustrating how to correctly fit the clip for Dimples Snug Car Seat:

If you have any queries please do not hesitate to visit your nearest Smyths Toys store or contacts Smyth’s Customer Service Desk: cshelpdesk@smythstoys.com or call us on 076 888 6244. Date of Notice: 13th July 2015.

 

Product Recall Notices

24V TURNADO
Smyth’s Toys Superstores Ref Number: 146570
Price: €449.99

The ’24V Turnado’ has been on sale since November 2015 and it has been brought to the attention of Smyths Toys that this item needs to be recalled due to a potential Mechanical & Electrical fault.

Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund or an alternative replacement Product. 

If you have any queries please do not hesitate to contact your local Smyths Toys Superstore or contact us through our online help centre or phone 076 888 6244 (for Irish Customers) / 033 3344 1157 (for UK Customers) - calls charged at local / national rate.

We apologise for any inconvenience caused and thank you for your co-operation.

Notice Issue date: 18/04/2016