Shipping & Delivery
We offer a number of different shipping and delivery options. Requirements and cut off times may vary so please check the specific requirements below.
Order by 10pm for Delivery in 1-2 working days
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 10pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Please note: If an item is not available in our main delivery warehouse, we may occasionally ship your order from one of our stores. In that case, please allow up to 3 working days for delivery. This will be reflected by the delivery timeframe advised in the checkout.
Order by 10pm for Next Working Day Delivery.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after the daily deadline will not be dispatched until the following day, excluding Public Holidays.
Physical Gift Cards will be sent with our standard delivery service and will be delivered within 2-4 working days.
We also offer eGift Cards which can be emailed directly to your recipient.
Delivery Information
Large, Bulky Items
Large bulky items can take between 3 - 6 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the delivery timeframe when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However, some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.
Our Large, Bulky couriers can only deliver to your doorstep and are unable to enter your property. Please ensure someone is on hand to assist at the arranged time of delivery.
Please note that we try our best to offer the most competitive delivery rates. Delivery fees incurred are only covering the cost of the delivery as charged by our third party delivery company. In these cases, we have no alternative but to pass this delivery charge to our customers. Where possible, we subsidise the delivery charge and do not pass this to our customers.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without delivery will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional delivery fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may leave your parcel with a neighbour or in a safe place on the property. In the event that your order is being delivered to an apartment block, please note that the courier may deliver this to the communal postal area in the building or leave it at your door. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from the last day of expected delivery. Please allow 3-5 working days from the date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Stock Outs
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
In cases of stock outs of items ordered in-store for home delivery, you will receive an email notification of the order cancellation and may contact us here to obtain a refund or alternatively return to your local store with your cancellation email to obtain a refund via your original payment method. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
Delivery Timeframes
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Smyths Toys cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
For advice and help in the event that you do not receive your package when expected, please see our Shipping & Delivery FAQs - here.
Split Delivery
While we make every effort to deliver all your items together and at the same time, in some cases your order may arrive in separate consignments. This will predominantly relate to orders that contain both Small and Large and Bulky items.
Large and Bulky items will be loaded onto an alternative trailer and tracking may not update immediately. This should not affect your delivery time frame of 3-6 working days. Should you not have received your order on or before the 6th working day, please do get in touch.