Upgrade to Xbox Series X or Xbox Series S

Xbox All Access Consoles

Xbox All Access customers:

If you are an existing all access customer we’re excited to offer you even more flexibility when it comes to upgrade options. You will be able to purchase Xbox Series X or Xbox Series S (applying for a new Xbox All Access credit agreement) with Xbox All Access at any time, including during the pre-order window, from Smyths Toys (subject to availability). Credit is subject to status, terms and conditions apply. You can upgrade even if you have not yet made the equivalent of 18* monthly payments required for upgrade provided you return your original Xbox console in good condition.

If you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the equivalent of 18* monthly payments on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until the minimum number of payments on your original Xbox All Access purchase have been made.

*Equivalent of 12 monthly payments if you made your original purchase of Xbox One X with Xbox All Access before 31 Dec, 2019.

How to Upgrade†**

For more information on how to upgrade, please see the steps below.

Xbox All Access Upgrade

1. Complete upgrade purchase:

Purchase an Xbox Series X or Xbox Series S with Xbox All Access, ensuring you indicate that you are an existing Xbox All Access customer. You will apply for a new 24 month credit agreement with Klarna. Credit is subject to status, terms and conditions apply.

Xbox All Access Upgrade

2. Complete minimum required payments:

  • Continue to make monthly payments until the minimum number of payments on your original Xbox All Access purchase have been made.
  • When you have reached your minimum monthly required payments, your future monthly payments for the original Xbox All Access purchase will be placed on hold and you will be sent a special upgrade kit.
Xbox All Access Upgrade

3. Trade in your original Xbox All Access console bundle:

  • Use the special upgrade kit to post back your original Xbox All Access purchase including: (a) the Xbox One console, (b) controller and (c) power cord. The special upgrade kit will not be accepted at Smyths Toys stores, it must be mailed back.
  • All 3 items (Xbox One console, controller and power cord) must be in good condition and returned within 14 days of receiving your special upgrade kit or you will be charged for the remaining balance and your console will be returned.
  • Once you post back your special upgrade kit and your upgrade is confirmed, you will no longer owe the remaining balance on the original Xbox All Access purchase.
  • You will receive an email to confirm your upgrade is completed.

* Your eligibility for upgrade will be assessed as part of the upgrade process. You will be required to apply for a new credit agreement with our chosen finance provider, Klarna Bank AB, where a full credit search will be conducted. To apply, you must be a permanent UK resident, and be at least 18 years of age. Credit is subject to status, terms and conditions apply.

Please note, if you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the equivalent of 18* monthly payments on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until the minimum number of payments on your original Xbox All Access purchase have been made. 

† Subject to availability. For more information about upgrade requirements, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.

FAQs

Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of this regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from Klarna Bank AB (publ) on request.

^Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Klarna Bank AB (publ) registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you make your payments by the due date each month, the monthly payment should allow you to pay off the purchase within 24 months with no extra cost (0% APR). Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

Prices vary by console. Xbox Game Pass Ultimate: 24-month subscription includes 100+ games and online console multiplayer; game catalogue varies over time. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold and Xbox Game Pass membership(s) will automatically convert to Ultimate at a conversion ratio, learn more http://xbox.com/gamepass. Halo Infinite expected by the end of 2020. Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required. All included digital content will be attached to the first Microsoft Account that redeems it. For more information, visit xbox.com/digitaldirect. Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/ warranty). See product terms at Xbox.com/XboxAllAccessTerms.

Upgrade: You are eligible to apply for upgrade to the next Xbox console coming at the end of 2020 (excludes Xbox One X, S, and S All Digital Edition) after you have made the equivalent of 18 full payments (and any upgrade may be subject to eligibility requirements). Microsoft or Klarna may contact you about your upgrade options. Requires return of console in good condition or payment of the console balance. The next Xbox console available under the upgrade option may vary due to applicable laws. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

New application with Klarna, including credit assessment, contract, terms and pricing apply. See Klarna Credit Agreement for terms and conditions.