The world's most
powerful console.

£24.99 a month^

with no upfront cost and 0% APR
for 24 months with Klarna.^

  • Xbox One X console bundle
  • 24 months of Xbox Game Pass Ultimate
  • 18 month console upgrade option Limited time: 12-month console upgrade option†

The best value in
games and entertainment.

£19.99 a month^

with no upfront cost and 0% APR for 24 months with Klarna.^

  • Xbox One S console bundle
  • 24 months of Xbox Game Pass Ultimate
  • 18 month console upgrade option*

Go all-digital with
disc-free gaming.

£17.99 a month^

with no upfront cost and 0% APR for 24 months with Klarna.^

  • Xbox One S All-Digital Console
  • 24 months of Xbox Game Pass Ultimate
  • 18 month console upgrade option*

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General FAQ's
What is Xbox All Access?

With Xbox All Access, you get an Xbox One console and 24 months of Xbox Game Pass Ultimate, which includes access to over 100 high-quality games and online multiplayer with Xbox Live Gold, with no upfront cost. Customers who have made 18 full payments have the option to apply for an upgrade to the next Xbox console by entering into a new finance agreement and paying any applicable fees. With everything you need to play, Xbox All Access is the best value in gaming. From £17.99 a month with 0% APR for 24 months with Klarna^. If you miss two consecutive payments or do not make a full monthly payment, the interest free arrangement will cease and you'll be required to pay interest on all future payments at 18.9% APR representative (variable). If you already have a Klarna Credit account this purchase will be added to your balance^. Please see more details in the Klarna credit agreement here. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable)

If the interest rate is 0%, why do you mention 18.9%?

In order to maintain your 0% p.a. promotional rate for your Xbox All Access purchase and avoid additional fees, you must pay the Interest-Saver amount before the due date shown on your statement each month. Please note, if you pay your minimum payment or miss two consecutive payments, this transforms your Xbox All Access 0% p.a. promotional rate to Klarna's standard account rate of 18.9% increasing the total amount you have to pay. To not miss a payment, Klarna recommends you set-up autopay for the Interest-Saver payment option. To do so, log into the Klarna app (or web) and select the ‘Payment Methods’ option from the settings menu and follow the instructions to link your Bank account. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

Which Xbox One consoles can I buy with Xbox All Access?

Xbox One X, Xbox One S and Xbox One S All-Digital Edition console bundles, pending availability at participating retailers, can be purchased with Xbox All Access. Xbox All Access is not available for Xbox One pre-orders.

When is Xbox All Access available for purchase?

Xbox All Access will be available for purchase from November 5th 2019.

Who can purchase Xbox All Access?

Xbox All Access is available to UK residents, with the exception of Northern Ireland, who are over 18 years old. We are working on making Xbox All Access available to our customers in Northern Ireland in the near future.

How can I purchase Xbox All Access?

Xbox All Access will be available to purchase for Home Delivery, Click & Collect or in store at Smyths Toys stores nationwide (excluding our Northern Ireland stores). To purchase Xbox All Access for Home Delivery or Click & Collect please click here. If you currently in a Smyths Toys store, you can purchase Xbox All Access here.

Can I purchase Xbox All Access with other products?

No, as Xbox All Access is purchased using Klarna as the payment option, you will need to purchase Xbox All Access separately

Can I use my credit card instead of Klarna financing for my Xbox All Access purchase?

No. Low monthly payments for Xbox All Access are only available through Klarna financing.

Are there any special promotions for Xbox All Access?

Limited-time offer: Customers who get an Xbox One X with Xbox All Access by 31 Dec, 2019 have the option to apply for an upgrade to Project Scarlett (expected end of 2020) after 12 months. Terms apply.*

Special Upgrade Offer Terms: Upgrading to Project Scarlett is subject to its release and availability at the time you wish to upgrade. Upgrade requires at least 12 full payments on your original Xbox All Access contract, and entering into a new credit agreement with Klarna for purchase of a new 24-month Xbox All Access contract for Project Scarlett, expected end of 2020, which will be subject to Klarna’s terms and conditions. Offer valid for original purchase of Xbox One X with Xbox All Access through 31 Dec, 2019; not available with Xbox One S / S All-Digital. New application with Klarna, contract, terms, and pricing apply. Requires return of console in good condition or payment of the console balance. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

Can additional items be added to my Xbox All Access purchase for a low monthly price?

With Xbox All Access, you get an Xbox One console and 24 months of Xbox Game Pass Ultimate, which includes access to over 100 high-quality games and online multiplayer with Xbox Live Gold, with no upfront cost. Customers who have made 18 full payments have the option to apply for an upgrade to the next Xbox console by entering into a new finance agreement and paying any applicable fees. From £17.99 a month with 0% APR for 24 months with Klarna^. Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details.

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time. However, additional items can be purchased separately. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

Do Microsoft or Smyths Toys provide the financing for Xbox All Access?

No. Neither Microsoft nor Smyths are not extending credit and they do not determine credit terms or eligibility. Smyths is a credit broker and Klarna is the credit provider/ lender. Financing is issued and serviced solely by Klarna Bank AB (publ), Sveavägen 46, 111 34, Stockholm, Sweden. Klarna provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You’ll receive a monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account showing your Xbox All Access purchase. Customers also receive a push notification when the account statement is ready and viewable in the app.

With Xbox All Access, you have the option to upgrade. How does the Xbox All Access upgrade option work and where can I apply for an upgrade?
  1. Customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments. Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details. Check your upgrade eligibility with Klarna at https://www.klarna.com/uk/customer-service/.
  2. Once you’ve confirmed that you’re eligible to upgrade, get the next Xbox console with a new Xbox All Access purchase from the same retail partner where you joined the program, entering into a new finance agreement and paying any applicable fees.

You will need to send back all products included in your original Xbox All Access purchase, including the Xbox One console, controller, and power cord when upgrading. Products must be in good condition in order to be eligible for upgrade. If upgrading, you’ll receive a special kit in the post allowing you to package your original Xbox All Access console to send back within 15 days of upgrade. For more information about requirements for trade-in hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.

When can I upgrade to the next Xbox console?

Xbox All Access customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments and paying any applicable fees. Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details. Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.

Can I combine Xbox All Access with any other promotional offers?

Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

Payments / Financing
How do I contact Klarna for financing related questions?

Log in to the customer portal at app.klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at app.klarna.com or https://www.klarna.com/uk/customer-service/.

Is Klarna financing required for my Xbox All Access purchase?

Yes. Klarna is the only payment option available to purchase Xbox All Access. Please note, if you miss two consecutive payments or do not make a full monthly payment, the interest free arrangement will cease and you'll be required to pay interest on all future payments at 18.9% APR representative (variable). If you already have a Klarna Credit account this purchase will be added to your balance. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

What is Klarna financing?

The first time you purchase with Klarna financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Klarna financing for Xbox All Access is a promotional plan on the Klarna Account that lets you spread the cost into equal monthly payments with promotional 0% interest and no upfront cost.^ If you make your payments by the due date each month, the monthly payment shown should allow you to pay off the purchase within 24 months with no extra cost (0% p.a.). Should you choose to pay your minimum payment instead of your Interest-Saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR representative (variable). Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

Will my credit rating/score? be impacted when I apply for Klarna financing?

To make a purchase, you will be asked to complete a financing application where a full credit check will be made and may impact your credit score. You can complete a credit application for your Xbox All Access purchase by clicking Check Eligibility. The application process will include the option to see if you will likely qualify for financing with a soft credit check that will not impact your credit score.

How do I make payments with Klarna?

Simply select the ‘Make a payment button’ in your monthly statement email, which Klarna will send you on or around the 7th of every month. If you do not have your monthly statement email to hand, you can login at https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS. Follow the steps to request a new login https://app.klarna.com/login, which will be sent to your email address. To never miss a payment, Klarna recommends you set-up autopay. To do so, log into the Klarna app (or web) and select the ‘Payment Methods’ option from the settings menu and follow the instructions to link your Bank account. Alternatively, you can opt to pay monthly with your bank account or debit card. You will be presented with a minimum or Interest-Saver payment, or you can enter a custom amount. Xbox All Access is a promotional purchase which is due at the end of each month. Please note, if you pay your minimum payment, this transforms your Xbox All Access promotional rate to Karna's standard rate account, which is charged at 18.9% interest. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

Where can I view my Klarna account summary and payment history?

Log in to the Klarna customer portal https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS, to review your purchases and settle your monthly statement. If you need further assistance, contact Klarna’s Customer Service team at https://www.klarna.com/uk/customer-service/.

Can I pay off the remaining balance of my Klarna financing agreement sooner than 24 months, to qualify for the next Xbox console upgrade?

Yes. Once the next Xbox console is available (expected end of 2020), Xbox All Access customers who have made 18 full payments have the option to apply for an upgrade by entering into a new finance agreement and paying any applicable fees. Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details.

Xbox Game Pass Ultimate
What is Xbox Game Pass Ultimate and what are its benefits?

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favourite game. Learn more at https://xbox.com/gamepass.

An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

What happens to my Xbox Game Pass Ultimate membership if I return my Xbox All Access purchase?

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Digital Direct – Content Redemption
I’ve purchased Xbox All Access. How do I redeem Xbox Game Pass Ultimate?

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

  1. Turn on your Xbox console and follow the guided on-screen setup instructions.
  2. In the Account steps, sign in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
  3. On the screen titled This Xbox comes with, choose Xbox All Access and select Claim it. Alternatively, you can choose Decide later and redeem the membership from Settings using your current Microsoft account or another Microsoft account.

To redeem in Settings app:

  1. Make sure you’re signed in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
  2. Press the Xbox guide button to open the guide.
  3. Select Settings > All settings > Account.
  4. In Account, select Included with this Xbox.
  5. Select Xbox All Access, then select Claim it.
What should I do if I purchased Xbox All Access but don’t see an option to redeem Xbox Game Pass Ultimate on my console?

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, directly contact the retailer where you purchased Xbox All Access. They’ll need to verify your Xbox All Access account, console Serial Number, and determine next steps.

Does the 24-month Xbox Game Pass Ultimate membership have to go to whoever bought Xbox All Access?

No, anyone can redeem the membership on the console purchased with Xbox All Access.

Returns / Exchanges
Can I return or cancel an Xbox One console/bundle purchased with Xbox All Access?

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership at the time of purchase. The purchase is subject to our returns policy. Unwanted purchases must be returned within 30 days.

If I return my Xbox All Access purchase, do I need to take further action to cancel Klarna financing? What happens to my Klarna account if I make a return?

Once the return has been completed by the retailer, no further action is required to your Klarna account.

Can I cancel my Xbox Game Pass Ultimate membership and reduce my payments?

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Repairs / Warranty / Hardware Troubleshooting
What happens if my console breaks?

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console and Xbox controller for one year, irrespective of the length of your financing term. If your console and/or controller malfunction after that one-year period, you would be responsible. Please note, monthly payments will continue until the remaining balance on your Klarna account is paid in full, even if your Xbox console is not working. For additional support information please see https://support.microsoft.com/devices.

Upgrade
What determines if my Klarna account is up to date?

To be eligible to upgrade, customers must have made 18 full payments^ and your Klarna account must be up to date—meaning you have made timely payments, you do not have any payments that are past due, and you have sufficient credit available to buy the next Xbox console with Xbox All Access. Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details.

What is the upgrade fee?

There is no upgrade fee for customers upgrading from an Xbox One S or Xbox One X to the next Xbox console. Customers upgrading from an Xbox One S All-Digital Edition console will be charged a £15 upgrade fee. Upgrade requires a new Xbox All Access purchase and trade-in of the Xbox One console, controller, and power cord associated with the previous Xbox All Access purchase in good condition.

Can I upgrade from an Xbox One S to an Xbox One X?

The Xbox All Access upgrade option allows you to apply for an upgrade from an Xbox One console to the next Xbox console only, expected end of 2020 (excludes Xbox One X, S, and S All Digital Edition).

Will my credit be impacted at time of upgrade?

Klarna reserves the right to perform a credit inquiry as needed to determine financing eligibility. Depending on your account performance and transactional history with Klarna, Klarna may approve or deny credit.

What happens to my existing Xbox Game Pass Ultimate membership when I upgrade?

When you upgrade to the next Xbox console your unpaid months from the original 24-month Xbox Game Pass Ultimate membership will be removed from your Microsoft account. You’ll receive another 24-month Xbox Game Pass Ultimate membership as part of your new Xbox All Access purchase.

Smyths Toys UK Limited acts as a credit intermediary and not a lender. Smyths Toys UK Limited offers credit products provided exclusively by Klarna Bank AB (publ).

^Financing issued and serviced solely by Klarna Bank AB (publ), Sveavägen 46, 111 34, Stockholm, Sweden. Application decisions are made solely by Klarna Bank AB. Subject to financial circumstances. You must be at least 18 and a UK resident. If you make your payments by the due date each month, the monthly payment shown should allow you to pay off the purchase within 24 months with no extra cost (0% APR). If you miss two consecutive payments or do not make a full monthly payment, the interest free arrangement will cease and you'll be required to pay interest on all future payments at 18.9% APR representative (variable). If you already have a Klarna Credit account this purchase will be added to your balance. Representative example: Representative 18.9% APR (variable) with an assumed credit limit of £750 and a purchase rate of 18.9% p.a (variable).

*At participating retailers; prices vary by console. 24-month subscription to Xbox Game Pass Ultimate includes Xbox Live Gold, Xbox Game Pass for Console, Xbox Game Pass for PC, and other benefits; game catalog varies over time. Internet access required (ISP fees apply). Membership conversion: Any outstanding time on your existing Xbox Live Gold and Xbox Game Pass membership(s) will automatically convert to Ultimate at a pre-set conversion ratio, learn more xbox.com/gamepass . Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Upgrade: You are eligible to apply for upgrade to the next Xbox console coming at the end of 2020 (excludes Xbox One X, S, and S All Digital Edition) after you have made the equivalent of 18 full payments (and any upgrade may be subject to eligibility requirements). Microsoft or Klarna may contact you to notify you about your upgrade options. Upgrading from Xbox One S All-Digital Edition will require payment of a £15 upgrade fee (subject to change). New application with Klarna, contract, terms, pricing, and any applicable fees apply. Requires return of console in good condition or payment of the console balance. The next Xbox console available under the upgrade option may vary due to applicable laws. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

**Savings based on Estimated Retail Price of items sold separately; actual savings may vary. See retailer for details.

†Special Upgrade Offer Terms: Upgrading to Project Scarlett is subject to its release and availability at the time you wish to upgrade. Upgrade requires at least 12 full payments on your original Xbox All Access contract, and entering into a new credit agreement with Klarna for purchase of a new 24-month Xbox All Access contract for Project Scarlett, expected end of 2020, which will be subject to Klarna’s terms and conditions. Offer valid for original purchase of Xbox One X with Xbox All Access through 31 Dec, 2019; not available with Xbox One S / S All-Digital. New application with Klarna, contract, terms, and pricing apply. Requires return of console in good condition or payment of the console balance. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.