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Pre-Orders

If your questions aren't answered here, don't hesitate to Contact Us directly, visit our FAQ's page or drop-in to your Local Store.

Pre Order

If the item you are looking for is not available, we offer a pre order service allowing you to order your item in advance and receive it when in stock. In addition, if our price decreases between your order time and when item is available, you will receive the lower price. Please note our pre-order function is not available on all items that are out of stock.

All pre-order purchases are subject to our terms and conditions. Please note the following in relation to out pre orders:

  1. Once placed, your pre-order details will be confirmed to you by email.

  2. No payment will be taken from you for your order until it is dispatched (home delivery orders) or collected (click & collect orders).

  3. If for any reason we are unable to take payment from your card, you will receive an email from us requesting you to re-enter card details. This must be completed within 24 hours of the email being sent to guarantee your order.

  4. As part of Smyths Toys Pre-order Price Promise, if our price decreases between your order time and when item is available, you will receive the lower price.

  5. Once payment has been received, we will aim to deliver (home delivery orders) or have available for collection (click & collect orders) your orders in the time outlined on you order confirmation emails. 

  6. You will receive an email notification once your pre-ordered items have been despatched (home delivery orders) or are available for collection at your chosen store (click & collect orders).

  7. Our contract with you for items on pre-order does not come into effect until the date of despatch or collection.

  8. Where home delivery option is chosen, pre-ordered items are shipped separately from any other items you have pre-ordered and also separately from any other items you have ordered.

  9. The official launch dates of items are subject to change, Smyths Toys cannot be held responsible for deferrals or delays in official launch dates;

  10. While we will endeavour to accurately indicate restock / back in stock dates for pre-ordered items, these dates may change due to circumstances outside of our control.

  11. In relation to pre-orders where exclusive early content is provided as part of your pre-order, you will not be able to cancel this order once you have received this early content.