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Guaranteed Christmas Delivery - Order by 6pm on Wed. 20th Dec. 2017*

*Excludes Highlands & Islands and Northern Ireland, large bulky items and gift cards. Click for full details

Pre-Orders

If your questions aren't answered here, don't hesitate to Contact Us directly, visit our FAQ's page or drop-in to your Local Store.

Pre Order

Use our pre-order service to order your item now and receive it when it comes into stock.

  • No payment upfront or deposit online
  • Chosen payment method will be charged 2 - 7 days before item becomes available
  • You will receive your item on the Release Date or within the 'back in stock' date as displayed on our website.

As part of the Smyths Toys pre order price promise, if our price on the date of collection or dispatch is less than the price at the time of placing your order, you will pay the lower price. In cases where a money off voucher was used when placing your order, you will receive either the benefit of our pre-order price promise or the money off voucher, not both together.

All pre-order purchases are subject to our terms and conditions. Please note the following in relation to out pre orders:

  1. Once placed, your pre-order details will be confirmed to you by email.
  2. No payment will be taken from you for your order until it is dispatched (home delivery orders) or collected (click & collect orders).
  3. If for any reason we are unable to take payment from your card, you will receive an email from us requesting you to re-enter card details. This must be completed within 24 hours of the email being sent to guarantee your order.
  4. As part of the Smyths Toys pre order price promise, if our price on the date of collection or dispatch is less than the price at the time of placing your order, you will pay the lower price. In cases where a money off voucher was used when placing your order, you will receive either the benefit of our pre-order price promise or the money off voucher, not both together. Payment will be charged 2 to 7 days before your item is available.
  5. Once payment has been received, we will aim to deliver (home delivery orders) or have available for collection (click & collect orders) your orders in the time outlined on you order confirmation emails.
  6. You will receive an email notification once your pre-ordered items have been despatched (home delivery orders) or are available for collection at your chosen store (click & collect orders).
  7. Our contract with you for items on pre-order does not come into effect until the date of despatch or collection.
  8. Where home delivery option is chosen, pre-ordered items are shipped separately from any other items you have pre-ordered and also separately from any other items you have ordered.
  9. The official launch dates of items are subject to change, Smyths Toys cannot be held responsible for deferrals or delays in official launch dates;
  10. While we will endeavour to accurately indicate restock / back in stock dates for pre-ordered items, these dates may change due to circumstances outside of our control.
  11. In relation to pre-orders where exclusive early content is provided as part of your pre-order, you will not be able to cancel this order once you have received this early content.