Shipping & Delivery

We offer a number of different shipping and delivery options. Requirements and cut off times may vary depending on your region so please check the specific requirements for your region careful.

Express Shipping (Next Working Day)

UK excluding Scottish Highlands and Islands and Northern Ireland
For Great Britain customers, order by 3pm for next working day delivery, excluding orders for large, bulky goods and orders being shipping to the Scottish Highlands and Islands and Northern Ireland. You will receive an email on dispatch of your order and also an email advising your one hour time slot on the morning of delivery. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Express shipping is FREE for all GB orders over £39, and £4.99 for all orders under £39 - excluding orders containing certain large or bulky items. For more information on orders containing large, bulky items and deliveries to Northern Ireland please see below.

Unfortunately, we are unable to offer this service to our Scottish Highlands and Islands and Northern Ireland customers as the courier is unable to deliver next working day to this region.

Republic of Ireland
For customers in the Republic of Ireland, order by 2pm for next working day delivery, excluding orders for large or bulky goods. Working days are Monday to Friday excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 2pm. This is only a guideline and is not a guarantee Smyths Toys are unable to take responsibility for any delivery delays which are outside of their control.

Standard Shipping

UK including Scottish Highlands and Islands
For Great Britain customers, order by 3pm for standard shipping within 3-5 working days, excluding orders for large, bulky goods. You will receive an email on dispatch of your order. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Standard shipping is FREE for all GB orders over £39, and £2.99 for all orders under £39 - excluding orders containing certain large or bulky items. For more information on orders containing large, bulky items and deliveries to Northern Ireland please see below.

Northern Ireland Orders
For Northern Ireland customers, order by 2pm for shipping within 2-3 working days, excluding orders for large, bulky items. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Standard Shipping is FREE on orders over £39, and £4.99 for all orders under £39 - excluding orders containing certain large or bulky items.

Republic of Ireland
For Republic of Ireland customers, order by 2pm for standard shipping with 3-5 working days, excluding orders for large, bulky items. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Standard Shipping is FREE on orders over €49 excluding large or bulky items.

Large, Bulky Items
Large bulky items can take between 3-6 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the shipping timeframe when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However, some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.

Please note that we try our best to offer the most competitive shipping rates. Shipping fees incured are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

Stock Outs
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Delivery Timeframes
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Smyths Toys cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

For advice and help in the event that you do not receive your package when expected, please see our Shipping & Delivery FAQs here.

Exclusions
Next working day delivery and Free Shipping on orders over certain value excludes orders for large or bulky items or deliveries made to Northern Ireland or postcodes deemed the highlands and islands by our courier. Large, bulky orders are typically items over 30kgs, however, this is not an exact rule and some items may be classed as a large or bulky item even if they weigh less than 30kgs due to the product dimensions (ie. the length of the product falls outside that of a standard parcel). For deliveries of some large, bulky goods we may require someone present at the time of delivery to assist the driver. This will be clearly stated when you add to your basket before you proceed to the checkout.

Find out how to track your order here.

Find out about Shipping & Delivery here.

© 2014 Smyths Toys