Click & Collect 

We offer a Click & Collect service to you on selected website orders. Each item will be clearly marked as to whether our Click & Collect service is available.

Price Promise for Smyths Toys Click & Collect

Where the price of any item(s) ordered through Click & Collect has decreased between order and collection time due to sale or promotion within the store, you will receive and benefit from any price reduction. In all other scenarios, you pay the price displayed at the time of order.

Time Saver
Before you travel to your local store, please ensure you have the following:

1. Your email confirmation from us containing your unique order number and barcode,
2. The credit or debit card used to order the item online, and
3. Photo identification

Please do not travel or call to your chosen store until you have received an email from us containing a unique Order Number and barcode confirming that the relevant store has reserve the chosen item(s). You cannot collect your order before receiving this email.

All Click & Collect purchases are subject to Smyths Toys Terms and Conditions, in addition to the following Click & Collect terms and conditions:

i when placing an order on our website, you will be given the option at the delivery stage to choose our Click & Collect service where available, which will allow you to collect your item(s) from your chosen store (provided such item(s) is in stock);
ii on placing of a Click & Collect order, you will immediately receive an email confirming your order has been received and is being processed;
iii when you place your order, you will be requested to provide payment details. In providing these details you confirm your consent to us completing a pre-authorisation check on your payments details whereby standard fraud security process are completed and funds are reserved on the card holder's account thus removing them from the "available to spend" balance. No payment is taken from the account at this point.
iv where your order does not progress / is cancelled for some reason, you will receive an email confirming this position;
v once in store in stock checks, pick and pack procedures have been completed you will receive a second email containing a unique order reference number and a barcode for your order and confirming that your item(s) is in stock in your chosen store and has been reserved for your collection at any time until the end of the next working day;
vi where all of your requested item(s) is not in stock in your chosen store, you will receive an email confirming that your order has been cancelled;
vii where your order contains a number of items and one or more of them is not in stock in your chosen store, you will receive an email confirming your updated order, being the items available, with a unique reference number and a barcode and confirmation that the available items have been reserved for your collection at any time until the end of the next working day;
viii on arrival at the Click & Collect Counter at your selected store you will be expected to provide:
  your unique Order Number or your barcode, and
  the credit or debit card used to order the item, and
  photo identification.
ix please do not arrive in store before you have received your email containing a unique Order Number and barcode confirming that the relevant store has reserve the chosen item(s). We will make every effort to ensure your selected item(s) is available for collection within the indicated timeframe;
x once you have successfully collected your ordered item(s), you will receive a final confirmation email.
xi your contract with Smyths Toys comes into being on collection of the goods (and not before) and payment is now taken from your pre authorised account details.
xii if you do not collect your order by the end of the working day following the date of your order, your order will be automatically cancelled and you will receive an email confirming this order status;
xiii on cancellation of your order, either by request, due to out of stock item(s) or as a result of non collection, the pre authorisation check on the card holder details provided will be released. It may take 5-8 working days for this process to be completed depending on your bank or credit card provider. Please note this delay is not on the part of Smyths Toys and is completely outside of our control;
xiv we cannot be held liable for any losses or costs arising where an item is unavailable;
xv please note that discount coupons for in-store purchases cannot be redeemed against Click & Collect reservations

© 2014 Smyths Toys