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Top Queries

The quickest and most accurate way to check when stock is available is to check the product on our website. All stock dates are up to date on our website.

Complete your pre-order by clicking on the blue pre-order button. Select whether you want to collect the item in-store or home delivery. When the item is in stock or at release date you will be advised that the item is ready for collection or has been dispatched. You will be asked to provide card payments details at this pre-order stage BUT payment will not be taken until you collect the product in store or it is dispatched for home delivery. Make sure the payment card you use for Pre Order will still be valid when the item is available and will be capable of accepting the payment at that time – Failure on either of these counts may result in your pre-order being cancelled and stock will not be reserved. If the price is lower at the date of collection / dispatch, you will be charged the lower price. If you fail to collect within 2 days of being advised, the item will no longer be held for you and you will not be charged.

Select your store and add the items to your basket to complete your transaction. You will receive two emails. The first one is to let you know we have received your order. The second one is advise you that your order is ready for collection at your chosen store. Orders will be ready for collection within two hours during store opening hours. When you are ready to collect, please bring your Ready for Collection email to the store to get your order. This email can be printed or presented on a smartphone or tablet. Your order will be held and available for 2 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.

Quick Tips

To resolve your query as quickly as possible, please visit our FAQ section where you will find answers to the most frequently asked questions.


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