Product Information Notices

Please note that the following scooters have been incorrectly priced in 2016 Winter catalogue, Page 227.

128094 Sporter 2 Green & Black

146731 Sporter 2 Pink and Black

The correct price is: €69.99

We apologise for any inconvenience caused.

Notice Issue date: 16/09/2016

 

Please note that the following helmets have been incorrectly priced in 2016 Winter catalogue.

140411 Disney Princess;

140413 Minnie Bowtique;

150981 Paw Patrol;

150052 Peppa Pig;

140412 Disney Frozen;

150053 Thomas & Friends;

138240 Spider-Man

The correct price is: €19.99

We apologise for any inconvenience caused.

Notice Issue date: 16/09/2016

 

Please note that the following figures do not include 6cm mini action figures inside as per 2016 Winter Catalogue, Page 138.

152994 Playskool Marvel Super Hero Adventures Mech Armour - Assortment

We apologise for any inconvenience caused.

Notice Issue date: 16/09/2016

 

Please note that the following assortment as per image shown in the 2016 Winter Catalogue, Page 146 is not available.

148899 Jurassic World Capture Vehicle Set - Assortment

We apologise for any inconvenience caused.

Notice Issue date: 16/09/2016




 

 

Product Recall Notices

24V TURNADO

Smyth’s Toys Superstores Ref Number: 146570
Price: €449.99

The ’24V Turnado’ has been on sale since November 2015 and it has been brought to the attention of Smyths Toys that this item needs to be recalled due to a potential Mechanical & Electrical fault.

Smyth’s are urging customers not to use the product and return it with the mains plug and charger to their local Smyths Store, where they will receive a refund or an alternative replacement Product. 

If you have any queries please do not hesitate to contact your local Smyths Toys Superstore or contact us through our online help centre or phone 091 336890 (for Irish Customers) / 0203 7640 823 (for UK Customers) - calls charged at local / national rate.

We apologise for any inconvenience caused and thank you for your co-operation.

Notice Issue date: 18/04/2016

Product Withdrawal Notice

Dimples Elite Group 1-2-3 Car Seat
Smyth’s Toys Superstores Ref Number: 127866
Price: €49.99

It has been brought to the attention of Smyths Toys Superstores that there could be a safety issue with a specific batch of the Dimples Elite Group 1-2-3 Car seat (ref no. 127866) manufactured on the 15th July 2015. Some seats have been found to have poor quality finishing which has the potential to cause deterioration to the harness buckle strap.

If you have a Car seat from this batch (15/7), which will be on the bottom of the Seat as illustrated on the picture below, we advise you to return it to your local Smyths Toys store for a replacement car seat or refund or contact the online help centre.

Dimples Car Seat Batch Number Reference

If you have any queries, please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre. Our contact number is: 091 336890 and calls charged at local / national rate

Smyths Toys apologise for the inconvenience caused but product quality and safety of our customers are paramount and maintaining this trust is important to us.

Notice Issue date: 20/01/2016

 

Product Notice

Customer Information on Soulet Fargo Wooden Playcentre Step Ladder

Smyth’s Product Ref: 142394

The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012

It has been brought to the attention of Smyth’s Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking.

As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.

If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre: http://www.smythstoys.com/ie/en-ie/contact/ Contact Number: 091 336890 - calls charged at local / national rate

We apologise for any inconvenience caused and thank you for your co-operation

Notice Issue date: 14/07/2016

Customer Information on Dimples Car Seat Range

Some consumers of the Dimples car seat may have had an issue with the seat belt installation on the products below. 

Dimples Snug Carseat Group 1-2-3, Item No. 133463
Dimples Snug Supreme Group 123, Item No. 140942
Dimples Deluxe Car Seat Group 1-2-3, Item No. 116734
Dimples Premium Car Seat Group 1-2, Item No.116790
Dimples Storm SPS Group 123. Item No. 122522
Dimples Car Seat Group 123, Item No.111081

To provide reassurance and to enhance the security of the seat belt installation, Smyth Toys is providing, free of charge, an additional easy fit clip to provide more secure installation. As with various elements of a car seat, such as the harness and seat belt, there may be a tendency for loss of tension. All such elements should be checked periodically to ensure optimum safety.

Consumers can be assured that the seat is fully tested and approved to the current European regulation (ECE R44) and the clip device is an additional tested safety measure. 

Smyths Toys encourages all those who have purchased a Dimples Car Seat as listed to either contact their nearest Smyths Toys store where our staff will fit the clip at our premises or alternatively we can post the clip and its instructions to you.

Please see a demo video below illustrating how to correctly fit the clip for Dimples Snug Car Seat:  

 

Please see a demo video below illustrating how to correctly fit the clip for Dimples Premium Car Seat:  

 

If you have any queries please do not hesitate to visit your nearest Smyths Toys store or conatct Smyth’s Customer Service Desk: cshelpdesk@smythstoys.com or call us on 0203 7640823. Date of Notice: 13th July 2015.

© 2016 Smyths Toys Superstores