SMYTHS Help Centre - Returns

Online Returns

Returning an Unwanted Item

If you wish to return an unwanted item, you may do so, once you notify us within 28 days of receipt of the order via the online contact us form.  The item must be unused, in it's original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.

Once the item is received back to the warehouse it will be checked and granted it meets these conditions we will then offer a refund for this item. Refunds will be applied to the credit card that was used to purchase the item. 

We will be in touch as soon as we are notified of the return.

We can't offer refunds or exchanges, unless faulty or not as described, on the following items

• Nursery items, for hygiene reasons
• computer or games software where the seal has been broken

This does not affect your statutory rights.

Cooling Off Period

There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation through the online contact form or by telephone call no later than 7 days after the receipt of goods. We will refund in full granted the order is returned in its original condition. You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If you are returning the full order, under the colling off period any initial shipping charges you already incurred will be refunded.

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Returning a Damaged or Faulty Item

Damaged Transit

If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form. Where the damage is not noticeable until you open your parcel, after you have signed for delivery, then you must notify us within 48 hours via our online contact us form. We will then advise on how best to proceed. Please check all contents on receipt of your order.

We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.

Faulty Item

In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is deemed faulty then we will issue a suitable form of redress (replacement / repair/ refund) which is at our discretion. We will provide you with a free returns label for this faulty item. If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund and this item will be returned to the customer. Please notify us via our online contact us form so we can advise how best to proceed.

Before returning please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.

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Returning a Large Bulky Item

Return an Unwanted Large Bulky Item

For the purposes of this returns policy, "large bulky item" means any item that is over 45kg, e.g. a 13ft trampoline or large outdoor playhouse. The following applies should you wish to return a large item:

Our 14-day returns guarantee

If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging.

If you would like to return the item please notify us of this return via our online contact us form.

If your item is damaged or faulty please click here.

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In Store Returns

In Store Returns

We are happy to exchange or refund merchandise items if returned within 28 days of purchase, provided the goods are unused, unopened and in original packaging and accompanied by a valid Smyth’s Toys receipt.

Please note the following in relation to In Store Returns

Your Receipt

Your receipt is your proof of purchase and your warranty.

28 Day Returns Policy

If your return does not meet the requirements of our 28 day returns policy, the decision to accept the return is at the discretion of the Store Manager. We are unable reverse the Store Manager’s decision.

Manufacturing Faults

Most items are covered for up to one year against manufacturing faults, unless otherwise specified. If you believe your product has has a fault, then you can return to your local store up to one year after your date of purchase with your Smyths Toys receipt, where an assistant will be happy to inspect. If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use) then we are unable offer you with a replacement or a refund.

Software and Nursery Products

For some Software and Nursery product integrity and hygiene reasons we are unable accept a return if it has been opened. Software and Nursery warranty will be explained to you at the point of sale. Therefore our returns policy does not extend to our Software Zone and Nursery items and it will be the managers decision on each individual case.

Forms of Redress

The acceptable forms of redress are a Repair, Replacement or a Refund. The choice of the form of redress is the retailers. Please contact us if you are not satisfied with the decision made in store regarding an in store return.

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Returns FAQs

Do I have to pay to return my online order?

Yes you will be liable for the cost of returning unwanted goods and must ensure that they are returned in protective packaging. We will only accept unused goods that are returned in their original condition. Please note that we are unable to except certain goods due to hygience reasons. Please contact us if you are unsure or require any further information.

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Can I return a product I purchased online in-store?

Yes, you may return a product you purchased online to your local store. If you wish to return a product to your local store you must:

• Bring a copy of your order dispatch note as proof of purchase
• If you require a refund you must bring the credit card which payment was made on so the store can process the refund
• If unwanted, the product must be unused, unopened and in original packaging
• If the product is damaged or faulty then this will be inspected in store

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Can I return an item I purchased in store?

Yes we are happy to exchange or refund merchandise items if returned within one month of purchase (28 days), provided the goods are unused, unopened and in original packaging and accompanied by a valid Smyths Toys receipt. Please note some exclusions apply. The return will be at the discretion of the store manager 

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What if I purchase the item more than a month ago?

The decision to accept the return is at the discretion of the Store Manager.

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Product Recall Notice

Football Table Top

Reference: 124152

Item No. 180023 (XY2022)

Price: £14.99

The ‘Football Table Top’ has been on sale since 10/08/2012 and it has been brought to the attention of Smyths Toys that this item needs to be recalled immediately due to sharp edges.

Please return it to your local Smyths Toys Superstore for a refund.

For more information please click here

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