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SMYTHS Help Centre - Most Frequent Queries

Most Frequent Queries

Most Frequent Queries

Most Frequent Queries

How do I know if an item I want is available to buy online?

All items that are available for online purchase are marked with a 'Buy Online' and a 'Add to Basket' button. Some items may not be available to purchase online as they are an assorted line or are out of stock.

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I have a voucher code but it isn't applying the discount?

Have you checked the terms and conditions to confirm the voucher code is still valid? Also check that your purchase is over the voucher spend threshold (this excludes any shipping charges applied).

Also ensure that the code you are using is exactly as stated (ie. if in Caps ensure you are entering in caps).

Please note that voucher codes are not valid for purchases of gift cards, video games, game consoles, Samsung, Nabi, Meep and Wikipad tablets, Skylander figures, Disney Infinity figures, MP3 players, accessories, or electronics.

If you are still unable to proceed contact our customer care team and they will assist you.

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My Order is over £39, why I am still being charged shipping?

Free Shipping applies to all orders over £39 excluding orders with large bulky items. Large bulky items are typically products that weigh over 30kg. However some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions. Should free shipping not apply to your order you will see the shipping cost displayed when you click ‘Add to Basket’

Shipping Charges for Large Bulky Items:

Depending on the size and weight of these items, shipping charges vary from £4.99 to £49.99.

Please note that we aim to offer the most competitive prices on our shipping.

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How long does it take for an order to be delivered?

Standard Shipping (3-5 Working Days) – including Scottish Highlands and Islands

For Great Britain customers, order by 3pm for standard shipping within 3 – 5 working days, excluding orders for large, bulky goods. You will receive an email on dispatch of your order. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Standard shipping is FREE for all GB orders over £39, and £2.99 for all orders under £40 - excluding orders containing certain large or bulky items. For more information on orders containing large, bulky items and deliveries to Northern Ireland please see below.

 

Express Shipping (1-2 Working Days) – excluding Scottish Highlands and Islands and Northern Ireland

For Great Britain customers, order by 3pm for delivery within 1-2 working days, excluding orders for large, bulky goods and orders being shipped to the Scottish Highlands and Islands and Northern Ireland. You will receive an email on dispatch of your order and also an email advising your one hour time slot on the morning of delivery. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Express shipping for GB customers is FREE for orders over £100, £1.99 for orders over £39, and £4.99 for all orders under £39 - excluding orders containing certain large or bulky items. For more information on orders containing large, bulky items and deliveries to Northern Ireland please see below.

Unfortunately we are unable to offer this service to our Scottish Highlands and Islands and Northern Ireland customers as the courier is unable to deliver next working day to this region.

 

Large, Bulky Items

Large bulky items can take between 1 – 7 working days, the delivery timescales and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge and the shipping timeframe when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However, some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions. Please note that we try our best to offer the most competitive prices for shipping.

 

Northern Ireland Orders

For Northern Ireland customers, order by 2pm for shipping within 3-5 working days, excluding orders for large, bulky items. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.

Shipping is FREE on orders over £39, and £4.99 for all orders under £39 - excluding orders containing certain large or bulky items.

Large bulky items can take between 3-4 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notified of the charge when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.

 

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

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Do you have a Christmas Returns Policy?

Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable.

For 2013, The extended refund period starts on the 1 October 2013 and runs through to the 18 January 2014.  Our other refund and returns terms and conditions still apply.

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