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SMYTHS Help Centre - Corporate Information

Corporate Information

About Smyths Toys

Store Locator

Media Requests

Cookie Policy

Careers

Cookie Policy

Privacy Policy

Terms & Conditions

Contact Us

Important Recall Notice: Dimples Mobi Tandem Stroller

Charity Requests

About Smyths Toys

About Smyths Toys

Smyths Toys is a leading provider of children's entertainment products with 68 stores throughout the UK and Ireland. The company's goal is to provide consumers with an extensive range of high quality products at competitive prices.

We offer you the largest range of toys, bikes and video games at the lowest prices. There is something to suit every age at Smyths from nursery products to preschool, toys for all ages as well as bikes, video games, DVD's, books and activity kits to encourage learning and develop creativity for all ages.

All our stores accept Visa and MasterCard credit cards and Laser cards. Our Stores are open 7 days a week, all year 'round and you can also shop online 24/7!

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Store Locator

Store Locator

Please view our Store Locator for all our store locations in Mainland UK and Northern Ireland.

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Media Requests

Media Requests

Please contact us if you have a media enquiry. 

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Cookie Policy

What Are Cookies?

A cookie is a piece of information in the form of a very small text file which is stored on your computer when you visit certain web pages. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned. At SmythsToys.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on SmythsToys.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site although you won’t be able to make any purchases online. Most web browsers have cookies enabled, however if you wish to disable these cookies please see a guide below on how to do so.

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Careers

Careers

Are you looking for a fun filled career? Are you ambitious, hard working, energetic and reliable? If you are, we have the perfect position for you.

Visit our Careers Sections to view our current employment opportunities. All current positions will be advertised here.

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Cookie Policy

Our Cookie Policy

In order for you to  utilize the online shopping and personalised features on SmythsToys.com, your computer, tablet or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this website when cookies are enabled. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

However, if you'd prefer to restrict, block or delete cookies from SmythsToys.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. By using the SmythsToys.com website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies (list of cookies below). If you do not agree to such use, please see below for details on how to adjust your settings and disable these cookies.

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Purpose of our cookies

The following is a list of our cookies and the purpose of them.

ASP.NET_SessionId
This cookie allows our web servers to respond to your actions on the website such as “Add to basket” or completing an “On Shelf Promise”. The website would not work without this cookie.

MSESSION
The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it. This cookie also remembers you when you return to the website and keeps you logged in. It does not store your password, it simply hold the 'key' that is associated with this information.

MagCart
This cookie is used to record products to enable you to complete an On Shelf Promise. The On Shelf Promise would not work without this cookie.

MagStore
This cookie remembers the store that you have selected in the dropdown for OnShelf Promise. The On Shelf Promise would not work without this cookie.

RAndCEmail
This cookie records your email address so that if you place a second On Shelf Promise your email address is already filled in.

PU_Views
This cookie records if a pop under page has been displayed to you and allows us to ensure you don’t see it again.

SMCN
This cookie records your first name and helps us recognise you so we can display a welcome message.

SideFeature
This cookies records what the last feature was shown on the side navigation. These are rotated through for each page view. This ensures you see different features while browsing our website.

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Third Party Cookies

When you visit SmythsToys.com you may notice some cookies that aren't related to Smyths Toys. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

We advertise on Google.co.uk where TagMan cookies are used to help us and our Google see which advertisements you click on and interact with. Any data taken is not confidential or interchangeable. TagMan provide a global Opt-Out function, whereby a user can go to their website and switch off TagMan tracking: http://eu.tagman.com/index.php/consumerprivacy.html. If you opt out in this way for SmythsToys.com, you'll also be opting out from any other company that uses TagMan.

Social Network Sites
We have a variety of pages on social networking sites such as Facebook. If you use these pages, the hosting sites may drop cookies onto your devices. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the third-party websites for more information about what they do with cookies and how you can manage them. From time to time we may run competitions or other applications within Facebook or other social networking site, these applications may drop cookies onto your devices and you are advised to read the terms of the application for more information.

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Managing Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs


Google Chrome
1.Click on 'Tools' at the top of your browser window and select Options
2.Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3.Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0
1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
2.Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3.Settings above Medium will disable cookies

Mozilla Firefox
1.Click on 'Tools' at the top of your browser window and select Options
2.Then select the Privacy icon
3.Click on Cookies, then select 'allow sites to set cookies'

Safari
1.Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2.Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3.Click 'Save'

How to check cookies are enabled for MAC’s


Safari on OSX
1.Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2.Click on 'Security' then 'Accept cookies'
3.Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX
1.Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
2.Scroll down until you see cookies under 'Privacy & Security'
3.Select 'Enable cookies for the originating web site only'

Opera
1.Click on 'Menu' at the top of your browser window and select 'Settings'
2.Then select 'Preferences', select the 'Advanced' tab
3.Then select 'Accept cookies' option

All other browsers
Please consult your documentation or online help files.

If you would like more information about cookies, we would suggest you visit www.aboutcookies.org
If you would like to contact us in relation to the above please do so through our Contact Us form in the HelpCente.

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Privacy Policy

Privacy Policy

This privacy statement is provided by Smyths Toys and its subsidiaries (referred to as 'us', 'our', or 'we' in the statement) for the information of visitors (referred to as 'you' or 'your' in the statement) to our website. 

We are committed to ensuring that your privacy is protected. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time. If we change our privacy statement we will post the changes on this website. 

Owing to the global nature of the Internet, there is a possibility that your information may be transferred to countries outside the European Economic Area. By submitting your information to us you consent to these transfers. 

Please note that this privacy statement is subject to the terms and conditions of use of the Smyths Toys and its subsidiaries website. 

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Use of your personal information

We receive and store any information you enter on our website or give to us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. 


We use the information that you provide for such purposes as responding to your requests, customising our online services for you, improving our online services, and communicating with you. 

Where you voluntarily provide personal information, the information may be used for analysis, research or customer service purposes only. We will use your data for the purpose for which it was originally provided and will not be disclosed in any manner which is incompatible with the purpose for which it was obtained. 

We will only disclose your data to third parties who are our employees and for purposes in relation to the services we provide to you. In certain cases we share your information with carefully selected third parties who provide services to you on our behalf. In these cases we will ensure such third parties only use your data in accordance with our instructions and that adequate safeguards are in place to protect your data. 

 

 

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Protecting Your Security

 

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

 

 

 

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Other websites

From time to time our website may contain links to other websites. The links are provided for your convenience and any such link does not imply endorsement by us of the website nor does it imply that there is any association between us and the operators of the website. We are not responsible for the data policies or procedures or the content of these linked websites 

 

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Terms & Conditions

Terms and Conditions

These terms and conditions are provided by Smyths Toys and its subsidiaries (referred to as 'us', 'our' or 'we' in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website. 

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice. 

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Description of Products

Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. 

Price savings are evaluated on prices in 2012 and 2013 Smyths catalogues or manufacturer's suggested retail price. Discounts deducted from lowest priced item. Buy 1 Get 1 Free refers to least expensive item free. Buy 2 Get 1 Free refers to buy 3 items and get the least expensive free. Buy 1 Get 2nd Half Price refers to least expensive half price. 

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Warranties

We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked.  We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked. We do not warrant that our website or any website to which it is linked or any relevant server are free of computer viruses or other harmful applications. 


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Your Obligations

You agree that

  • any information provided by you will be true, accurate, current and complete 
  • confirm that you are the authorised holder of any credit/debit card you may use on the website 
  • to notify us immediately of any changes to any information you have submitted to the website 
  • we may collect, store and use information about you in accordance with our privacy policy 
  • that you will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever. 
  • that you will not do any of the following without obtaining prior written permission for us; 
  • Redistribute or modify any of the content of our website 
  • Remove any copyright or trade mark notices from any copies of the content 
  • Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website 
  • This agreement constitutes the entire agreement between you and Smyth's Toys and its subsidiaries with respect to the use of the website.

These provisions (terms, conditions, disclaimers and exclusions) shall be construed in accordance with the laws of the United Kingdom.

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Contact Us

Contact us

Click here to contact us via our contact form

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Post

Customer Service
Smyths Toys
Lyrr Building 1
Mervue Business Park
Galway
Ireland

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Phone

Phone*

0906 614 0088 [*Calls cost 71p per minute calling from the UK including Northern Ireland. Calls from mobile phones may be significantly higher].

UK customers can also contact Customer Services on 02033285038. Calls charged at national rate.

Lines are open during the following hours:


Monday –  Friday: 9.00am – 8.00pm

Saturday: 9.00am - 5.30pm

Sunday and Public Holidays: 10.00am – 6.00pm


Please note phone lines are closed between 1.00pm - 2.00pm on Saturdays and Sundays.

 

Please note phone lines are closed on Easter Sunday, the 20/04/2014.

 

Please note that the proceeds from the Premium Rate Line in 2013 were more than doubled and then donated to our chosen charities for 2014, Children with Cancer UK and the Northern Ireland Cancer Fund for Children.

 

All charges include VAT. Mobile phone charges may vary. Callers under 18 must have phone owner's permission before calling. The Service Provider is Smyths Toys HQ, Lyrr Building 1, Mervue Business Park, Galway, Ireland.


 

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Company Information

Smyths Toys HQ. Company Registration Number 501390
Smyths Toys. Company Registration Number 119138
Smyths Toys NI Ltd. is a NI incorporated and registered company having its registered office at c/o Johnston Kennedy DFK, 10 Pilots View, Heron Road, Belfast BT3 9LE. Company Registration Number NI060832
Smyths Toys UK Ltd., a company registered in England and Wales having its Registered Office at c/o Royds, 65 Carter Lane, London EC4V5HF, England. Company Registration Number 06051517

Billing address for Smyths Toys companies:
Lyrr Building 1
Mervue Business Park
Galway
Ireland

 

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Important Recall Notice: Dimples Mobi Tandem Stroller

Important Recall Notice: Dimples Mobi Tandem Stroller

Dimples Mobi Tandem Pushchair
Smyths Ref: 122263
Item No. 5900 (PO-912-120615)
£199.99

This item has been on sale since 07/11/2012 it has been brought to our attention that there is an issue with the folding mechanism, and as a precautionary measure this item is being recalled.

Please return it to your local Smyths Toys Superstore for a refund.

If you have any queries please do not hesitate to contact your local Smyths Toys Superstore or click on our Help Centre or phone 0906 614 0088*

(*Calls cost 71p per minute. Calls from mobiles may be significantly higher)

We apologise for any inconvenience caused.

Recall Notice Issue date: 29/07/13

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Charity Requests

Charity Requests

We concentre our efforts on nominated charities each year and make a sizeable donation to these charities.

Our charities for 2012/2013 are Children With Cancer UK and also Northern Ireland Cancer Fund for Children

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Still a bit confused? Get in Touch!

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