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On-Shelf Promise Process

On-Shelf Promise

NEVER HAVE A WASTED JOURNEY WITH OUR ON SHELF PROMISE!

Your promise that the product will be available on the shelf.

Go Online and print out the ‘On Shelf Promise’ Guarantee. A copy will be sent to your email immediately. We will not hold stock specifically for you. We expect it to be available on the shelf when you visit before the end of the next working day.

Print out your 'On Shelf Promise' receipt and bring it to your chosen store. You must produce your receipt to receive your product. Your reservation number is not sufficient.

Please note On Shelf Promise is not available for all items.

Certain products are available in assorted colours or characters. We cannot guarantee that your preferred colour or character within such assorted products will be available. In such instances our On Shelf Promise does not apply.

Your chosen item will be available on the shelf if you visit the store anytime today or tomorrow.
If the stock is not on the shelf, please contact a member of the store staff who will be happy to locate your product.

Receive a £7 Gift Voucher if the item is not available to purchase.

Important:

To redeem your voucher, please present your printed ‘On Shelf Promise’ Guarantee at your chosen Smyths Store.

We will not hold stock specifically for you. We expect it to be available on the shelf when you visit before the end of the next working day.

If you do not visit the chosen store to collect the products by the close of business on the date specified on your Reserve and Collect voucher, the voucher expires and is no longer valid.

Remember, in the event that we are unable to locate the product, you must produce your email ‘On Shelf Promise’ receipt to claim your gift voucher.

Only one on Shelf Promise per product per person. You are only entitled to one product per On Shelf Promise print out.

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